FSS

Accounts Receivable

What is Accounts Receivable?

Accounts Receivable is a web-based billing and collection system for local units billing external customers. External customers include Harvard-affiliated individuals who pay for services using their own funds rather than those of the University when purchasing goods or services from Harvard, and non-affiliated individuals, corporations, universities, and hospitals that purchase goods and services from the University. Oracle Receivables is part of the Oracle Financial e-business suite. AR currently supports over 100 local billing units.


Features of Accounts Receivable

The Accounts Receivable application can be used to:

  • Create customer invoices and credit memos
  • Answer invoice-related customer account questions
  • Run Accounts Receivable reports
  • Track collections activity

Getting customers into the system: Customers must be set up in the Customer Master File (CMF) before an invoice can be created and sent to them. For more information concerning customer set up, see the Accounts Receivable information at the ABLE site.

Getting invoices into the system: Invoices are entered into the system in one of three ways:

  • They can be entered manually into the AR system by a local billing unit
  • Entered into the AR system by Central AR (for units with very few invoices)
  • Loaded via a file from local billing systems to the AR system

User Information

How to Obtain Access to Accounts Receivable

Accounts Receivable uses the security applied to the Oracle e-business suite.

Each Tub has a designated Authorized Requestor who is responsible for submitting requests for system access. Your manager or supervisor will help you determine the applications and the level of access that you will require for your job. Your Authorized Requestor will then submit the appropriate request(s) for access. For more information and to obtain the list of authorized requestors, see the Client Services section.

There are three types of Accounts Receivables users:

  • AR Users can create customer invoices and credit memos
  • Collectors are requesters who can track collections activity
  • Reporting users can run AR reports in CREW (note: most AR Users are given this responsibility when making the AR User request).


Training

Oracle Receivables training is available to individuals or groups. Please call 495-4598 for further information.


Documentation

Extensive documentation, job aids and forms are available at the Accounts Receivable section of the ABLE site.


Support

Contact the UIS Help Desk (6-2001) or via for assistance with Accounts Receivable. Your request will be managed by the appropriate member of the FSS Oracle Financial Applications team.

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