Service Groups within Central AR

The Customer Service and Collections staff provides general customer service to local billing units and their customers.

The Accounting staff performs daily and monthly reconciliations and prepares financial reports and analyses.

The Cash Applications staff applies customer payments daily. They also record bad debt recoveries, and research and resolve unidentified/unapplied payments.

The Customer Database/Invoice Processing staff creates new customer accounts, updates or modifies existing customer accounts, and processes invoices/credit memos for those local units billing 10 or less invoices per month. In addition, they research returned mail to locate the appropriate billing address for a customer.