OC Contacts

Accounts Receivable Contacts

Customer Service
	Phone	(617) 495-3787	Messages left after hours will be returned the following business day.
Customer Account Setup
	Phone	(617) 495-3787
	Email	ar_customers@harvard.edu	Send an e-mail with the attached Customer Set Up Form
Susan Schnare , Manager
	Phone	(617) 495-4182
	Email	susan_schnare@harvard.edu
Cyndi Tam, Collections
	Phone	(617) 495-0962
	Email	cyndi_tam@harvard.edu
Terry D’Oyley, Collections
	Phone	(617) 495-7752
	Email	terry_doyley@harvard.edu
Joanne Reid, Collections
	Phone	(617) 495-0963
	Email	joanne_reid@harvard.edu
Stella Marston, Bookkeeper
	Phone	(617) 495-5016
	Email	stella_marston@harvard.edu

Hours of Operation:

Walk-in Service: 9:00am-5:00 pm (Monday-Friday)
Telephone Customer Service Hours: 9:00am-4: 30 pm (Monday-Friday)
Voice mail messages left after hours will be returned the following business day

Office location and mailing address:

Central Accounts Receivable
1033 Massachusetts Avenue
2nd floor
Cambridge, Massachusetts 02138

Payments by cash or check are accepted in the office.

Benefit Payrolls & Reporting Contacts

Contact Name	With Questions About...	Phone
Joan Trainer	...fringe processes and financial transactions with respect to benefits	617-495-8032
Joy Matos	...Fringe Benefit Accounting, including fringe rates and vendor bills for benefits	617-495-7792

Financial Reporting & Analysis Contacts

Fixed Asset Accounting Contacts

Contact Name	Responsible for:	Phone	Email
Devin Advani	Depreciation Accounting for building purchases, sales, demolitions, and transfers Policy questions	617-495-3766	devin_advani@harvard.edu
Judy Stoico	Set up and maintenance of CIP Activity values Journal entries to fund CIP Procedural issues and questions Training on policy, process, and accounting for construction and capital equipment Policy questions Partial closes	617-384-7487	judy_stoico@harvard.edu

General Accounting Contact Info

Location:
	480 Holyoke Center 1350 Massachusetts Avenue Cambridge, MA 02138
Hours of Operation
	Monday-Friday	9 a.m.- 5 p.m.

Contact Name	Title	Phone	Email
Karen O’Rourke	Senior Financial Associate	(617) 496-3375	karen_o'rourke@harvard.edu
Joe DeCristoforo	Manager of General Accounting and Reporting	(617) 495-4592	joe_decristoforo@harvard.edu
John Corey	Accounting Assistant	(617) 495-3221	john_corey@harvard.edu
Judy Stoico	Group Leader of General Accounting	(617) 495-2743	judy_stoico@harvard.edu
Mike Tiorano	Accounting Assistant	(617) 496-3041	mike_tiorano@harvard.edu

Who to Call With Your Payroll Questions - Employees

Note: For Central Payroll to best serve the nearly 20,000 employees of the University, only local HR/Payroll reps should call Central Payroll directly. Check with your Supervisor regarding your local contact persons if not available on the attached links.

Who to contact with questions about:

• your appointment end date
• wrong address
• your pay
• copy of pay stub
• your paperwork
• W2
• your payroll deductions
• your assistance amounts
• your tax withholding
• reporting time

Discussion Topic	Before you call	Contact
Verifying your appointment ending dates	N/A	Your HR/ Payroll Office
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Changing your address home, or check mailing(excludes students)	Complete and submit new address form. If you are a student, click here. For non-students- see your local HR/Payroll Office.	N/A
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You have been paid, but not this time and you are a(n):
Hourly Employee	Confirm your hours are entered and approved	Your Time Keeper or Approver
	If your hours have been entered and approved, but still no pay	Your HR/ Payroll Office
Salaried Employee	N/A	Your HR/ Payroll Office
You are a new employee- not yet paid	Confirm that it has been 7 business days since your new hire paperwork was submitted to Central Payroll.	Your HR/ Payroll Office
	You should have been paid and need the money now	Your HR/ Payroll Office
Your gross pay is not what you expected
Hourly Employee	Verify that you are multiplying your hourly rate by approved hours worked.	N/A
	Did you factor in overtime and/or shift differential (if applicable)?	N/A
	Has your work schedule changed, impacting your regular versus OT hours?	N/A
	Did you work the entire pay period?	N/A
	Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)?	N/A
	Do you have hours missing?	Your Time Keeper or Approver
	Do you have pay in the wrong earnings type e.g. Regular, Overtime Standard, Overtime Premium?	Your HR/ Payroll Office
	Remaining questions	Your HR/ Payroll Office
Salaried Employee	Did you work the entire pay period?	N/A
	Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)?	N/A
	Remaining questions	Your HR/ Payroll Office
Don't understand your pay stub?	See Understanding Your Paycheck	N/A
	Remaining questions	Your HR/ Payroll Office
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Copy of advice	Available at Atwork.harvard.edu/ Employee Self Service	N/A
Copy of pay stub	N/A	Payroll Hotline 495-3001
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Your paperwork that should have been processed	Before calling, verify that the day you call is 7 business days after paperwork was submitted to Central Payroll	Your HR/ Payroll Office
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Need duplicate W2	In a addition to calling for a duplicate, review your address and submit new address form if needed. Click on the attached link if you are a Student. For non-students, see your local HR/Payroll Office.	Payroll Hotline 495-3001
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Benefit deduction question (i.e. start,stop, wrong dollar amount, missing amount)
	Medical	Benefits Hotline 496-4001
	Dental	Benefits Hotline 496-4001
	Contributory Life	Benefits Hotline 496-4001
	Long-term care	Benefits Hotline 496-4001
	Flexible spending	Benefits Hotline 496-4001
	Tax deferred retirement	Benefits Hotline 496-4001
	Medical co-payment	Your Medical Provider
Miscellaneous deductions
	Auto and/or Home Insurance	Marsh Solutions 866-814-7513
	Savings Bonds	Payroll Hotline 495-3001
	Charity	Payroll Hotline 495-3001
	Union dues	Your Union Steward
	Loans	Your Loan Provider
	Rental deduction	Harvard Real Estate @ http://www.hres.harvard.edu/rre.htm
	Garnishments	Payroll Hotline 495-3001
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Your assistance amounts	Housing allowance- faculty only	Your HR/ Payroll Office
	Mortgage subsidy-faculty only Your	HR/ Payroll Office
	Tuition Assistance	Benefits Hotline 496-4001
	Child Care Fellowship	Office of Work & Family 495-4100
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Your Federal taxes dramatically increased this pay period	Were you paid for more than a typical pay period(e.g. more hours)? Federal tax withholding rates often automatically change if your income increases in a period, but the increase may be refundable (at the time you file your tax return) if the spike was for an amount that relates to a prior pay-cycle.	N/A
	All other questions	Payroll Hotline 495-3001
Your tax amount is too high for more than one pay-cycle.	Click on the following link for Federal Taxes http://www.irs.gov/individuals/index.html. Then click on Withholding Calculator to determine if you should change your withholdings. For assistance with Massachusetts State Taxes click on the following link: http://www.dor.state.ma.us/help/taxhelp.htm. If you choose to adjust your witholdings, the W4 form for Federal and M4 for state are available at the websites above or at you local HR/Payroll Office or the Payroll Window. Please note that all employees who work in Massachusetts are subject to MA witholding, even if you are a resident of another state.	N/A
	All other questions for non-resident aliens	Tax Services
	All other questions except those for non-resident aliens	Payroll Hotline 495-3001
You are FICA exempt but Social Security and Medicare were taken out of your pay	N/A	Payroll Hotline 495-3001
A tax that should be taken out is not	Have you reached the FICA taxable wage limit and FICA is no longer being taken out?	N/A
	All other questions	Payroll Hotline 495-3001
You are a foreign national and you are not sure what taxes you should pay.	N/A	Tax Services
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You have more than one job and you are not sure which job record to use.		Your Time Keeper or Approver
What hours did I report?		Your Time Keeper or Approver
Was my time approved?		Your Time Keeper or Approver
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Strategic Procurement Contacts

Contact Name	Title
Whitney Beswick	Contract Manager Facilities	For Detailed Contact Information Click Here Requires HUID PIN
Christine Benoit	Contract Manager Office and Administrative
Stacey Clifton	Contract Manager Travel
Dan Hart	Contract Manager Print and Copy Audio Visual
Stephanie Kosmo	Data Reporting
Sandi Newton	Contract Manager Laboratory supplies and Equipment; Cylinder gases
Ray Wise	Manager of Strategic Procurement
Joanne Urso	Director of University Financial Services
Additional Contact Information						Phone
Credit and Trade References and Sales Tax Exemption Certificates			617-495-4441
Computer Product Information	Technology Product Center (TPC)		617-495-5450

University Tax Services Contacts

Mailing Address:

Harvard University
University Tax Services
1033 Massachusetts Avenue, 2nd Floor
Cambridge, MA 02138

For Form 990, Form PC, W-9's, Sales and Meals tax inquiries:

Krystofer Meadows
Tax Analyst
1033 Massachusetts Avenue, 3rd Floor
Phone: (617) 384-9648
Fax: (617) 495-1937
krystofer_meadows@harvard.edu

Provides assistance in the preparation and filing of various federal and state tax returns and processes requests for copies Form W-9, Form 990 and Form PC.

Andrea Sexton
Senior Tax Manager
1033 Massachusetts Avenue, 3rd Floor
Phone: (617) 495-3976
Fax: (617) 495-1937
andrea _sexton@harvard.edu

Manages and coordinates the preparation and filing of the federal Form 990, Massachusetts Form PC and various other state and federal tax returns.

For Nonresident Alien tax residency classification and Tax Treaty benefit inquiries:

UFS Customer Relations (please click here to go to the UFS Customer Relations page)

For Payroll Tax Inquiries:

Please contact the Univeristy Financial Services
Customer Relations Teams
Click here to access their contact information

Travel & Reimbursements Office Directory