Who to Call With Your Payroll Questions - Employees

Note: For Central Payroll to best serve the nearly 20,000 employees of the University, only local HR/Payroll reps should call Central Payroll directly. Check with your Supervisor regarding your local contact persons if not available on the attached links.

Who to contact with questions about:

Discussion Topic Before you call Contact
Verifying your appointment ending dates N/A Your HR/ Payroll Office
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Changing your address home, or check mailing(excludes students) Complete and submit new address form. If you are a student, click here. For non-students- see your local HR/Payroll Office. N/A
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You have been paid, but not this time and you are a(n):    

Hourly Employee

Confirm your hours are entered and approved Your Time Keeper or Approver
  If your hours have been entered and approved, but still no pay Your HR/ Payroll Office

Salaried Employee

 N/A Your HR/ Payroll Office
You are a new employee- not yet paid Confirm that it has been 7 business days since your new hire paperwork was submitted to Central Payroll. Your HR/ Payroll Office
  You should have been paid and need the money now Your HR/ Payroll Office
Your gross pay is not what you expected    

Hourly Employee

 Verify that you are multiplying your hourly rate by approved hours worked. N/A
  Did you factor in overtime and/or shift differential (if applicable)? N/A
  Has your work schedule changed, impacting your regular versus OT hours? N/A
  Did you work the entire pay period? N/A
  Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)? N/A
  Do you have hours missing? Your Time Keeper or Approver
  Do you have pay in the wrong earnings type e.g. Regular, Overtime Standard, Overtime Premium? Your HR/ Payroll Office
  Remaining questions Your HR/ Payroll Office

Salaried Employee

 Did you work the entire pay period? N/A
  Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)? N/A
  Remaining questions Your HR/ Payroll Office
Don't understand your pay stub? See Understanding Your Paycheck N/A
  Remaining questions Your HR/ Payroll Office
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Copy of advice Available at Atwork.harvard.edu/ Employee Self Service N/A
Copy of pay stub N/A Payroll Hotline
617-495-8500, select option 4
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Your paperwork that should have been processed Before calling, verify that the day you call is 7 business days after paperwork was submitted to Central Payroll Your HR/ Payroll Office
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Need duplicate W2 In a addition to calling for a duplicate, review your address and submit new address form if needed. Click on the attached link if you are a Student. For non-students, see your local HR/Payroll Office. Payroll Hotline
617-495-8500, select option 4
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Benefit deduction question (i.e. start,stop, wrong dollar amount, missing amount)    
  Medical Benefits Hotline
617-496-4001
  Dental Benefits Hotline
617-496-4001
  Contributory Life Benefits Hotline
617-496-4001
  Long-term care Benefits Hotline
617-496-4001
  Flexible spending Benefits Hotline
617-496-4001
  Tax deferred retirement Benefits Hotline
617-496-4001
  Medical co-payment Your Medical Provider
Miscellaneous deductions    
  Auto and/or Home Insurance Marsh Solutions
866-814-7513
  Savings Bonds Payroll Hotline
617-495-8500, select option 4
  Charity Payroll Hotline
617-495-8500, select option 4
  Union dues Your Union Steward
  Loans Your Loan Provider
  Rental deduction Harvard Real Estate @
http://www.hres.harvard.edu/rre.htm
  Garnishments Payroll Hotline
617-495-8500, select option 4
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Your assistance amounts Housing allowance- faculty only Your HR/ Payroll Office
  Mortgage subsidy-faculty only Your HR/ Payroll Office
  Tuition Assistance Benefits Hotline
617-496-4001
  Child Care Fellowship Office of Work & Family
617-495-4100
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Your Federal taxes dramatically increased this pay period Were you paid for more than a typical pay period(e.g. more hours)? Federal tax withholding rates often automatically change if your income increases in a period, but the increase may be refundable (at the time you file your tax return) if the spike was for an amount that relates to a prior pay-cycle. N/A
  All other questions Payroll Hotline
617-495-8500, select option 4
Your tax amount is too high for more than one pay-cycle. Click on the following link for Federal Taxes http://www.irs.gov/individuals/index.html. Then click on Withholding Calculator to determine if you should change your withholdings. For assistance with Massachusetts State Taxes click on the following link: http://www.dor.state.ma.us/help/taxhelp.htm. If you choose to adjust your witholdings, the W4 form for Federal and M4 for state are available at the websites above or at you local HR/Payroll Office or the Payroll Window. Please note that all employees who work in Massachusetts are subject to MA witholding, even if you are a resident of another state. N/A
  All other questions for non-resident aliens Tax Services
  All other questions except those for non-resident aliens Payroll Hotline
617-495-8500, select option 4
You are FICA exempt but Social Security and Medicare were taken out of your pay N/A Payroll Hotline
617-495-8500, select option 4
A tax that should be taken out is not Have you reached the FICA taxable wage limit and FICA is no longer being taken out? N/A
  All other questions Payroll Hotline
617-495-8500, select option 4
You are a foreign national and you are not sure what taxes you should pay. N/A Tax Services
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You have more than one job and you are not sure which job record to use.   Your Time Keeper or Approver
What hours did I report?   Your Time Keeper or Approver
Was my time approved?   Your Time Keeper or Approver
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