Who to Call With Your Payroll Questions - Employees

Note: For Central Payroll to best serve the nearly 20,000 employees of the University, only local HR/Payroll reps should call Central Payroll directly. Check with your Supervisor regarding your local contact persons if not available on the attached links.

Who to contact with questions about:

• your appointment end date
• wrong address
• your pay
• copy of pay stub
• your paperwork
• W2
• your payroll deductions
• your assistance amounts
• your tax withholding
• reporting time

Discussion Topic	Before you call	Contact
Verifying your appointment ending dates	N/A	Your HR/ Payroll Office
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Changing your address home, or check mailing(excludes students)	Complete and submit new address form. If you are a student, click here. For non-students- see your local HR/Payroll Office.	N/A
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You have been paid, but not this time and you are a(n):
Hourly Employee	Confirm your hours are entered and approved	Your Time Keeper or Approver
	If your hours have been entered and approved, but still no pay	Your HR/ Payroll Office
Salaried Employee	N/A	Your HR/ Payroll Office
You are a new employee- not yet paid	Confirm that it has been 7 business days since your new hire paperwork was submitted to Central Payroll.	Your HR/ Payroll Office
	You should have been paid and need the money now	Your HR/ Payroll Office
Your gross pay is not what you expected
Hourly Employee	Verify that you are multiplying your hourly rate by approved hours worked.	N/A
	Did you factor in overtime and/or shift differential (if applicable)?	N/A
	Has your work schedule changed, impacting your regular versus OT hours?	N/A
	Did you work the entire pay period?	N/A
	Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)?	N/A
	Do you have hours missing?	Your Time Keeper or Approver
	Do you have pay in the wrong earnings type e.g. Regular, Overtime Standard, Overtime Premium?	Your HR/ Payroll Office
	Remaining questions	Your HR/ Payroll Office
Salaried Employee	Did you work the entire pay period?	N/A
	Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)?	N/A
	Remaining questions	Your HR/ Payroll Office
Don't understand your pay stub?	See Understanding Your Paycheck	N/A
	Remaining questions	Your HR/ Payroll Office
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Copy of advice	Available at Atwork.harvard.edu/ Employee Self Service	N/A
Copy of pay stub	N/A	Payroll Hotline 617-495-8500, select option 4
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Your paperwork that should have been processed	Before calling, verify that the day you call is 7 business days after paperwork was submitted to Central Payroll	Your HR/ Payroll Office
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Need duplicate W2	In a addition to calling for a duplicate, review your address and submit new address form if needed. Click on the attached link if you are a Student. For non-students, see your local HR/Payroll Office.	Payroll Hotline 617-495-8500, select option 4
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Benefit deduction question (i.e. start,stop, wrong dollar amount, missing amount)
	Medical	Benefits Hotline 617-496-4001
	Dental	Benefits Hotline 617-496-4001
	Contributory Life	Benefits Hotline 617-496-4001
	Long-term care	Benefits Hotline 617-496-4001
	Flexible spending	Benefits Hotline 617-496-4001
	Tax deferred retirement	Benefits Hotline 617-496-4001
	Medical co-payment	Your Medical Provider
Miscellaneous deductions
	Auto and/or Home Insurance	Marsh Solutions 866-814-7513
	Savings Bonds	Payroll Hotline 617-495-8500, select option 4
	Charity	Payroll Hotline 617-495-8500, select option 4
	Union dues	Your Union Steward
	Loans	Your Loan Provider
	Rental deduction	Harvard Real Estate @ http://www.hres.harvard.edu/rre.htm
	Garnishments	Payroll Hotline 617-495-8500, select option 4
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Your assistance amounts	Housing allowance- faculty only	Your HR/ Payroll Office
	Mortgage subsidy-faculty only Your	HR/ Payroll Office
	Tuition Assistance	Benefits Hotline 617-496-4001
	Child Care Fellowship	Office of Work & Family 617-495-4100
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Your Federal taxes dramatically increased this pay period	Were you paid for more than a typical pay period(e.g. more hours)? Federal tax withholding rates often automatically change if your income increases in a period, but the increase may be refundable (at the time you file your tax return) if the spike was for an amount that relates to a prior pay-cycle.	N/A
	All other questions	Payroll Hotline 617-495-8500, select option 4
Your tax amount is too high for more than one pay-cycle.	Click on the following link for Federal Taxes http://www.irs.gov/individuals/index.html. Then click on Withholding Calculator to determine if you should change your withholdings. For assistance with Massachusetts State Taxes click on the following link: http://www.dor.state.ma.us/help/taxhelp.htm. If you choose to adjust your witholdings, the W4 form for Federal and M4 for state are available at the websites above or at you local HR/Payroll Office or the Payroll Window. Please note that all employees who work in Massachusetts are subject to MA witholding, even if you are a resident of another state.	N/A
	All other questions for non-resident aliens	Tax Services
	All other questions except those for non-resident aliens	Payroll Hotline 617-495-8500, select option 4
You are FICA exempt but Social Security and Medicare were taken out of your pay	N/A	Payroll Hotline 617-495-8500, select option 4
A tax that should be taken out is not	Have you reached the FICA taxable wage limit and FICA is no longer being taken out?	N/A
	All other questions	Payroll Hotline 617-495-8500, select option 4
You are a foreign national and you are not sure what taxes you should pay.	N/A	Tax Services
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You have more than one job and you are not sure which job record to use.		Your Time Keeper or Approver
What hours did I report?		Your Time Keeper or Approver
Was my time approved?		Your Time Keeper or Approver
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