About Us

Central Payroll's Mission

Central Payroll's primary mission is to accurately and efficiently pay Harvard employees based on scheduled pay-cycles. Accurate pay requires accurate employee, job, and time and labor data. Central Payroll strives to update these records, with approved transactions, in a timely fashion, and to provide the services and tools to support and facilitate record keeping for employees.

Services Provided by Central Payroll

The Central Payroll Organization is comprised of three groups who work together toward the common goals of accurate, timely, and cost-effective employee transactions, payments, related accounting, and reporting. Within the combined team are designated points of contact for each TUB who address and resolve specific payroll and time and labor questions, and issues. The team also works together and with TUB and other central administration groups to identify opportunities for improvement and to implement enhancements to time and labor and payroll processes and systems.

Customer Service

Payroll Customer Service is a team within Central Payroll whose primary role is to respond to Payroll Hotline calls, and work with departments to research and answer approximately 1200 payroll questions per month. Customer Service Representatives have an advanced understanding of both the PeopleSoft Time and Labor/Payroll system, and Harvard payroll processes. Each TUB has a designated Customer Service Representative within the group who interfaces directly with TUB HR/Payroll reps for critical situations such as employee records that need immediate intervention for an employee to be paid this cycle. Customer Service representatives also work with these designated TUB contacts and Employee Processing to resolve complex errors and omissions on incoming forms. Customer Service representatives also provide advisory assistance to callers to prevent reccurrence of form errors and omissions, and to clarify employee understanding of payroll processes. Feedback to this team, and their observations related to recurring calls helps to drive process improvement efforts within and between Central Payroll, TUBs, and other administrative groups at Harvard.