IKON Office Solutions, Inc.

For All Of Your Convenience Copier Needs

IKON Office Solutions, Inc.offers Harvard University a broad portfolio of products and services to enhance efficiency. As the preferred vendor for copiers and multifunction devices IKON currently provides over 850 copiers to the University community. IKON provides a consultative approach - first understanding Harvard’s needs, then applying the appropriate hardware, software and services to implement a streamlined document workflow.

Monthly Rental Program

IKON's premier all-inclusive Monthly Rental Program offers the University:

• Ricoh equipment placed on the basis of historical volume estimates and the department’s requirements.

• One great low monthly cost based on monthly volume which includes toner,  service, maintenance, training and all supplies except paper and staples;
  *Please see the IKON website for details.
• Guaranteed service levels and response rates:

• All calls acknowledged by technicians within one hour and 4 hour on site response.
• Guarantee a measured ninety-nine percent (99%) parts available overnight
• Guarantee a measured ninety-five percent (95%) up time for all copier and multi-functional devices,.   

• A University-wide agreement; no leases required at the department level;

• A dedicated customer team and service technicaians specific to the Harvard Community.
•  Customized electronic billing option, no more invoices, PCard charges or web vouchers to reconcile and process.

IKON Dedicated Services

IKON has a dedicated team of professionals to provide the Harvard community with quality service:

Account Executive: Tim Cosgrove, (978) 375-0084

On Campus Fleet Manager: John Romain (781) 953-0679

Corporate Address

IKON Office Solutions, Inc.
One Federal Street
Boston, MA 02110