University Financial Services
Customer Relations
Providing Customer Service for:
Accounts Payable, Central Payroll, NRA Tax Compliance, PCard
The customer service functions that were previously performed within various operational areas are now functioning as a single unit forming a cross functional Customer Relations Team (CRT). The CRT is comprised of 3 teams, each focusing on a portfolio of customers including schools, service units, departments, and affiliates, UFS Customer Service will serve as the primary contact between the University Administrative community and UFS.
Location:
1033 Massachusetts Avenue, 2nd floor
Cambridge MA 02138 |
Hours of Operation:
Monday through Friday
9:00 am – 5:00 pm |
All vendors and employees with individual questions (e.g., what is the status of my payment? Or where do I get a duplicate W-2 form?) should continue to call or be directed to dial 617-495-8500.
All employees that have technical application problems should continue to direct their questions to the Helpdesk at 617-496-2001
We ask that all University administrators use the following telephone numbers or email addresses to contact their Customer Relations Team cluster for all transactional matters.
Cluster B
617-998-1112
ufs_crtb@harvard.edu |
SPH, HMS, HLS, SEAS, DIV, HUL, GSD, Housing Studies |
Cluster C
617-998-1113
ufs_crtc@harvard.edu |
FAS, KSG, GSE, HBS, Radcliffe, |
Cluster D
617-998-1114
ufs_crtd@harvard.edu |
VPHR, VPAAD, VPGC (OGC), VPF, ADG, VPGCPA, UHS, UIS, VPA, ART, Art Museums, Memorial Church, Yenching Institute, President's Area, President's Initiatives, Nieman Foundation, Villa I Tatti, University Science Initiative, Benefits Services |
*Please contact the clusters via the information provided above prior to directly escalating to individual staff. The cluster teams are comprised of the following individuals:
Customer Relations Team
Mark Ford, Associate Director of Customer Relations, 617-495-5693
mark_ford@harvard.edu
Cluster B
617-998-1112
ufs_crtb@harvard.edu
- Marc Willis, Customer Relations Manager, 617-496-5224
marc_willis@harvard.edu
- Chris Tash, Primary Representative, 617-496-4322
chris_tash@harvard.edu
- Bill Carter, Customer Service Representative, 617-495-9736
bill_carter@harvard.edu
- Loretta Norcross, Customer Service Representative, 617-495-9620
loretta_norcross@harvard.edu
- Lisa Swett, Customer Service Representative, 617-495-9621
lisa_swett@harvard.edu
|
Cluster C
617-998-1113
ufs_crtc@harvard.edu
- Joanne Jordan, Customer Relations Manager, 617-496-1994
joanne_jordan@harvard.edu
- Frank Garcia, Primary Representative, 617-495-9754
francisco_garcia@harvard.edu
- Lisa Bates, Customer Service Representative,617-495-9617
lisa_bates@harvard.edu
- Min Jing Chen, Customer Service Representative, 617-496-9919
minjing_chen@harvard.edu
- Joanna Curry, Customer Service Representative, 617-495-9557
joanna_curry@harvard.edu
|
Cluster D
617-998-1114
ufs_crtd@harvard.edu
|
|
