University Financial Services Customer Relations Group (UFS CRT)

Address: 1033 Massachusetts Avenue, 2nd Floor, Cambridge, MA 02138

Hours: 9-5, Monday - Friday

Front Desk hours closed 12-1 and 4-5 daily

UFS CUSTOMER SERVICE PHONE NO./UFS CRT AREA	617-495-8500 (Phone) Menu Option	EMAIL ADDRESS
Accounts Payable	1	ap_customerservice@harvard.edu
Vendor Set Up	3	vendorsetup_ufs@harvard.edu
Payroll	4	ufs_crt@harvard.edu
Nonresident Alien Tax Compliance	5	nratax_ufs@harvard.edu
P-Card	6	pcard@harvard.edu

Resources for Harvard Administrators (PIN Protected)

Accounts Payable/HCOM - Find work instructions and on-line courses on Eureka
Vendor Setup - to request a new vendor, see the work instruction at Eureka; for information on the requirements for W-9 and W-8 documentation, see the Disbursements online simulation. All W-9, W-8 and Foreign National Information Forms (FNIF) should be faxed to our secure fax line at 617-495-3600.
Payroll - Find work instructions and online courses on Eureka: http://eureka.harvard.edu/Eureka/jobaids.cfm
Nonresident Alien Tax Compliance - Are you making a payment to a foreign national? Use this link: http://vpf-web.harvard.edu/ofs/tax_services/emp_pay.shtml
P-Card - See the UFS Credit Card Services iSite

We ask that you utilize the main customer service line (5-8500) and departmental emails to contact us rather than contacting individuals directly. Calls that come to our main number will automatically create a Remedy support ticket that will be used for tracking purposes and allow us to assess and adjust staffing needs as well as identify internal and external training opportunities.

If we are assisting other callers you can leave a message for us and a subject matter expert will get back to you.

For any questions, comments or concerns please contact Marc Willis, Customer Relations Manager:

marc_willis@harvard.edu or 617-496-5224.