Insurance Department

International SOS Travel Assistance Program

While the services below are comprehensive, International SOS is not international health insurance; it is a travel assistance program. Harvard University has contracted with International SOS to offer Harvard travelers the highest possible level of travel, medical and security advice and services, as well as access to on-line information on up-to-date travel conditions. Please be aware that some of the services outlined below which International SOS provides have additional charges as indicated and costs associated with these services may be the responsibility of the traveler.

Medical Assistance Services

• 24-hour access to International SOS physicians who provide emergency and routine medical advice
• 24-hour access to International SOS Alarm Centers for medical information, referrals and emergency assistance
• Medical and dental referrals
• Emergency medical evacuation
• Medically supervised repatriation
• Case management
• Medical monitoring
• Outpatient medical expense guarantee and payment*
• Inpatient medical expense guarantee, cost review and payment*
• Dispatch of prescription medication and medical supplies*
• Arrange ground transportation and accommodation for accompanying family members*
• Assistance with documentation for health insurance claims
• Repatriation of mortal remains

Security Assistance Services

• Security evacuation assistance
• Access to security crisis center

Travel Assistance Services

• Legal referrals
• Lost documentation advice and assistance
• Advance of emergency personal cash*
• Emergency translation services

Online Information

• Country guidelines
• Travel Security Reports
• Email notifications on travel conditions