University Financial Services Announces Changes to its Customer Service Model
In response to customer feedback and in an effort to streamline communication channels,University Financials Services (UFS) will be moving to a Subject Matter Expert model and elminating the current Cluster focus model effective Monday, May 9th. Users will be able to reach customer service for the following departments by calling one number and speaking to a Subject Matter Expert (SME):
| UFS Customer Service Area | If you used to call | Now call | Or e-mail |
| Accounts Payable | 617-495-8500 | 617-495-8500 | ap_customerservice@harvard.edu |
| HCOM | ------- | 617-495-8500 | hcom@harvard.edu |
| Vendor Setup | 617-495-2000 | 617-495-8500 | vendordsetup_ufs@harvard.edu |
| Payroll | 617-495-3001 | 617-495-8500 | ufs_crt@harvard.edu |
| Nonresident Alien Tax Compliance | 617-496-6800 | 617-495-8500 | nratax_ufs@harvard.edu |
| PCard Administration | 617-496-2273 | 617-495-8500 | pcard@harvard.edu |
Each area will now be answered by a customer service subject matter expert (SME); you will also have the ability to leave a voicemail for one of the SME's in the event that no one is available to take your call. Any emails sent to the above email addresses will also be answered by the SME's.
What's Changing?
If you have any questions or concerns, please contact Joanne Jordan (617-496-1994) or Marc Willis (617-496-5224). We welcome your ongoing suggestions and feedback.
Human Resources Reporting News
| Category | Production Date | Report Name | Description |
| Human Resources | Rel 7.3 (3/21/11) | HRTRNDP232 - Departmental - Training Administration (Costing) | NEW report, gives departments the ability to look-up departmental training costs for employees based on the department the employee worked in at the time the course was taken. Security Roles: HDW^HRUNV^TUB^Job No Comp HDW^PUB^TUB^Reports User HDW^HRUNV^TUB^Training Admin |
If you have any questions or concerns, please contact the UIS Helpdesk at 496-2001 and ask the attendant to log a ticket to the HHR-Reporting Team.
Tag; CREW
New Desktop Standards
Updated desktop standards for the University's administrative systems are now available on ABLE. They include the following:
If you have any questions or concerns regarding the Desktop Standards, please contact the UIS Help Desk at 496-2001 or via email.
Tag; Desktop Standards
Electronic Check Deposit Procedures and Guidelines
The Cash Receipts Office has been depositing U.S. checks electronically since September. This has resulted in some process changes and the office would like to update departments on new and existing guidelines on the preparation and submission of deposits.
If you have any questions, please contact the Cash Receipts Office at 6-8332.
Sponsored System Updates
GMAS
The next GMAS release (1_28) is scheduled for Saturday, March 12, 2011. Highlights of the release include:
As always, details on the enhancements and bug fixes within the release will be available in the Release Notes posted on the FSS GMAS webpage.
HIRBERT
HIRBERT has a release (1.0.14) scheduled for Saturday, March 19, 2011. Details about the release will be made available in the Release Notes on the FSS HIRBERT webpage.
Upcoming Releases
FINDINI Release Schedule
A software release to the Oracle Financial Applications, known as a "FINDINI release", is done every two to four months. Each upgrade introduces needed bug fixes, enhancements, and technical upgrades into Harvard's financial systems. Generally, releases are performed on weekends to assure maximum availability during the business week. Most outages occur from 6 pm Friday evening-6 am Monday morning.
The next FINDINI release, 3.2.14, is tentatively scheduled for the weekend of June 17-20, 2011. Details will be available in an upcoming e-News.
The Oracle Financial Applications are:
CREW FIN Releases
The Common Reporting Environment for the Warehouse (CREW) is a reporting system that draws data from a variety of sources which are updated on a nightly basis. Users can submit report requests for immediate processing or schedule reports to automatically run on a recurring basis. Types of CREW reports include financial, budget, receivables, HR management, benefits, costing, payroll, pension, security, grants management, and sponsored reports.
The next CREW FIN release, 3.2.14, is tenatively scheduled for for the weekend of June 17-20, 2011. Details will be available in an upcoming e-News.
HR (PeopleSoft) and CREW HR Release 29
The next PeopleSoft Release (HR 29) is scheduled for May 20-23, 2011. Details will be available in an upcoming e-News.
The CREW HR 29.0 Release is scheduled for May 20-23, 2011. Details will be available in an upcoming e-News.
CREW Reports
In addition to the CREW Financial and CREW HR releases which correspond with the FINDINI and HR releases listed above, changes and enhancements to new and existing CREW reports are also released the 3rd weekend of each month.
| Release Number | Dates | Notes |
| 7.4 | 4/15/11 | |
| 7.5 | 5/20/11 | |
| 7.6 | 6/17/11 | |
| 7.7 | 7/15/11 | |
| 7.8 | 8/19/11 | |
| 7.9 | 9/16/11 | |
| 7.10 | 10/14/11 | |
| 7.11 | 11/18/11 | |
| 7.12 | 12/16/11 |
Sponsored Systems Releases
The GMAS release (1_28) was deployed on Saturday, March 12, 2011. As always see the Release Notes about releases to date.
The HIRBERT release was deployed on Saturday, March 19, 2011. As usual, please see the Release Notes for details about releases to date.
HUBS Releases
The Harvard University Budgeting Sytems (HUBS) is a set of web-based Oracle Hyperion Planning applications used for budget data entry, estimates, annotations, reporting, and submission associated with the annual budget and planning cycles.
The next major HUBS release, Release 1.0.10, is tenatively scheduled for June 2011. Details will be available in an upcoming e-News.
About the e-News
The Center for Workplace Development publishes this electronic newsletter for users of Harvard University's financial, HR, and reporting systems, policies, and procedures. The e-News is generally published on or around the 15th of each month.
It contains:
We welcome questions and suggestions for improvement from readers. If your questions are of general interest, we will answer them in future issues.
Please send comments, questions, or suggestions for improvement by email to us at: admin_systems_enews@harvard.edu.
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