HCOM Notes and Reminders

What is HCOM?

HCOM usage has soared throughout the University. The FSS Oracle Team would like users to be aware of the following new tool that will assist in troubleshooting HCOM issues and a reminder about the importance of receiving in items in HCOM as soon as possible.

  1. End User HCOM Helpdesk Decision Tree: This decision tree has information that will guide users to take appropriate actions and contact the right resources when they encounter any issue in HCOM.
  2. Reminder to promptly acknowledge receipt in HCOM: Please remember to receive all orders in the HCOM system as soon as you have confirmed your products have been delivered to your location. Goods not actively received in HCOM will delay payment to a vendor. This could result in lost discounts, or the University being placed on "credit hold", which may prevent your department, or any other Harvard department, from ordering or receiving goods from that supplier in the future, until unpaid invoice issues are resolved.

    If you have questions about how to receive in the HCOM system, please contact your local HCOM implementation manager, or go to Eureka and select Financials>>HCOM>>Receiving, Returns & Receipts, or consult any local training materials.

If you have any questions or concerns regarding HCOM, please contact the HU IT Help Desk at 496-2001 or via email.

Tag: HCOM

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